Surgery Reopening

Surgery reopening plans

Updated: 1 June 2020

Following notification by the Government on 28 May 2020 regarding the opening of dental practices, we are pleased to inform our patients that we are working towards reopening the Surgery on 8 June 2020.


The authorities are still limiting the range of services we are able to provide including all non-emergency aerosol generating procedures. This currently prevents most routine fillings, ultrasonic descaling and polishing of teeth and more complex treatments such as root canals and crowns. This guidance is changing weekly and you can be assured we will push to resume a more normal service as quickly as possible.


In light of the increased infection control procedures and protocols that have been developed to minimise risk of contracting Covid-19 to our patients and staff, we would like to take this time to inform you of the following changes:




We will be addressing patient’s with emergencies initially and providing care to those who sought emergency dental care over the lockdown period as a priority.


All patients who contacted the practice during the lockdown period will be contacted to schedule an appointment.


Following this, and as the authorities allow us, we will seek to resume routine dentistry and provide treatments and examinations to all our patients. We will make contact with those patients who were due for treatment or examination during the lockdown period and reschedule these appointments.


Installation of Air Purification and Extraoral Suction Devices:


We are pleased to inform you that we have installed the highest specification air filtration and sterilizing equipment in all our treatment rooms and waiting areas.


Additionally, to supplement the standard suction systems already in place, we have installed new, high volume extraoral suction units in all of our treatment rooms.


This means that the air in the entire building is being filtered to remove any potential bacteria and viruses and quickly remove any aerosol generated during treatment.


Additional Measures


We have developed additional cleaning systems and protocols to further minimise the risk to our patients and staff:

  • A continuous cycle of surface disinfection by a dedicated member of staff
  • Perspex safety screens have been fitted on reception
  • More non-contact communications with patients to reduce the footfall in the building
  • Additional high-quality PPE


Attending Your Appointment


We have implemented additional measures in order to minimise any risk to our patients and staff in communal areas such as waiting rooms.




Prior to all appointments, all patients will be contacted to establish if they are experiencing any Coved-19 symptoms, or have been asked to isolate. We will also require you to fill in a short questionnaire and sign a consent form. These will be forwarded to you prior to the appointment.


For patients attending their appointment


Once you get to the surgery, we will require you to let us know you have arrived by either calling us or coming to the new checking in point which is the window by reception at the front of the building. This is signposted.


After checking in, please remain in your car or outside the surgery whilst following social distancing rules and a member of our team will come and meet you when your appointment is ready to start.


Before entering the building, we will take your temperature with a contactless thermometer, anyone with a temperature outside of the acceptable range will be rescheduled.


Upon entering the surgery, you will be asked to put on a disposable mask and sanitise your hands. There will be no waiting in any reception areas and you will be taken straight into the surgery.


We ask that only when absolutely necessary should you attend your appointment with any other people present and please keep any belongings bought with you to an absolute minimum including coats, bags and phones etc.


During and after your appointment you will be asked to wash and/or sanitise your hands as necessary.


In order to minimise the risk of our patients and staff, we are also implementing designated Entry and Exit points into the building dependent on the Dentist or Hygienist you see.


Payment of Fees:


If you are attending for planned treatment and are aware of the cost beforehand from your estimate, we will ask you to pay for your treatment prior to attending or at the time of arrival at the surgery, so that you are able to depart without returning to the reception area. This limits the number of people in the building at any one time.


Thank you for your patience.